FAQ Auto-Responder

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Customer Support

FAQ Auto-Responder

Answer common questions instantly from your knowledge base

> What it does

Most support questions have been answered before. Your OpenClaw agent uses your documentation, help center, and past ticket responses as a knowledge base to answer common questions instantly — on Telegram, Discord, or any connected channel.

The agent provides accurate, contextual answers and links to relevant documentation. When it encounters a question it cannot confidently answer, it escalates to a human agent with full context so nothing gets lost.

> How it works

1

Provide your FAQ, documentation, and help center content as the agent's knowledge base.

2

Customers ask questions via your connected channels (Telegram, Discord, etc.).

3

The agent answers instantly from your knowledge base, escalating to humans when needed.

> Benefits

  • Instant answers to common questions 24/7
  • Reduces support ticket volume significantly
  • Graceful escalation with full context for complex issues
  • Learns from new documentation as you add it

Ready to set up FAQ Auto-Responder?

Deploy your OpenClaw agent on Clawly, connect your channels, and this workflow is live in minutes.

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