Customer Support

Ticket Triage

Auto-classify, prioritize, and route support tickets

> What it does

Every minute a critical ticket sits unrouted is a minute of customer frustration. Your OpenClaw agent monitors your support inbox or ticketing system, classifying each ticket by category, urgency, and sentiment the moment it arrives.

The agent routes tickets to the right team, flags urgent issues for immediate attention, and provides suggested responses for common questions. It reduces first-response time and ensures nothing falls through the cracks.

> How it works

Connect the agent to your support email, help desk, or ticketing system.

The agent classifies each new ticket by category, urgency, and customer sentiment.

Tickets are auto-routed to the right team with priority flags and suggested responses.

> Benefits

Instant ticket classification and routing
Priority flags for urgent or high-value customers
Suggested responses for common issues
Sentiment analysis to catch frustrated customers early
Reduces first-response time dramatically

Ready to set up Ticket Triage?

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